Are you a distinguished and highly experienced Head Concierge?

Join a managing agent for one of the most prestigious and high-profile residential developments in Prime Central London.

This is a leadership position for an individual whose service ethos, discretion, and operational excellence are truly world-class, defining the resident experience at every touchpoint.

Core focus of the Head Concierge – Luxury Residential

As the Head Concierge, you will be the leader of the front-of-house operation, responsible for managing the Concierge and Porterage teams, and ensuring a seamless, five-star level of service that rivals the world’s best hotels. You will report directly to the General Manager and be the operational face of luxury service delivery.

Day-to-day of the role

• Team Leadership & Management: Recruiting, training, mentoring, and managing the Concierge and Night Concierge teams, instilling a culture of anticipating needs, discretion, and immaculate professionalism.
• Five-Star Service Delivery: Setting and maintaining industry-leading service standards for all resident and guest interactions, ensuring bespoke and personalised service requests (travel, reservations, private events, lifestyle management) are handled flawlessly.
• Operational Oversight: Managing the daily flow of the main reception, including access control, key management, package/mail handling, and maintaining the flawless aesthetic presentation of the lobby and communal areas.
• Security & Risk: Overseeing the implementation of security protocols, ensuring all team members are fully trained in emergency procedures, and acting as the senior point of contact for security or resident-related incidents.
• Liaison & Communication: Building discreet, trusted relationships with high-net-worth residents, liaising proactively with the Property Management, Facilities, and General Manager to resolve issues swiftly and effectively.
• Administrative Excellence: Managing budgets related to staffing and front-of-house operations, conducting performance reviews, and ensuring accurate logging and reporting across all shifts.

Skills you need

The successful candidate will possess a rare combination of operational rigour, commercial awareness, and unparalleled customer service skills:

• Experience: A minimum of 4+ years of senior supervisory or Head Concierge experience gained within a world-class environment, such as a 5-star or ultra-luxury hotel, or a super-prime residential development in London.
• Leadership: Proven track record of successfully leading, motivating, and rostering a multi-shift front-of-house team.
• Service Ethos: Deep-rooted understanding of luxury brand standards and the expectations of a high-net-worth clientele; must be an expert in discreet, personalised service.
• Security & Compliance: Strong awareness of building security, access control systems, and basic emergency/fire procedures. Possession of a valid SIA licence (Security Industry Authority) is highly desirable.
• Communication & Discretion: Exceptional diplomatic skills, highly articulate, and capable of maintaining absolute confidentiality regarding residents and building affairs.
• IT Proficiency: Competence in using property management systems, CRM tools, and standard office software.

Apply today

Click on the apply button and fill in the required fields to apply for the Head Concierge – Luxury Residential job. Or reach out to George Arnold at george@hyperion-partners.co.uk or 07926 689 919.

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