Be part of a leading operator in the UK residential sector as General Manager – Build-to-Rent (BTR) in Manchester.

This is a pivotal, end-to-end leadership opportunity for a dynamic individual to shape the resident experience, drive financial performance, and lead the operational delivery of a major BTR asset.

Core focus of the General Manager – Build-to-Rent

You will be the on-site leader, taking full ownership of all aspects of the asset’s performance. This includes the initial operational mobilisation, driving leasing and occupancy, managing financial outcomes, and ensuring an exceptional community and resident living experience.

Day-to-day of the role

• Commercial & Financial Performance: Full responsibility for achieving occupancy, revenue, and retention targets. Overseeing rent collection, managing the operational budget, and reporting comprehensively on the asset’s P&L to the client’s executive team.
• Operational Management: Leading the day-to-day running of the entire development, including property maintenance, facilities management, security, and cleaning contracts, ensuring standards are consistently high.
• Team Leadership: Recruiting, training, mentoring, and motivating the entire on-site team, including Leasing Managers, Resident Services Managers, and Maintenance Technicians, fostering a high-performance, resident-centric culture.
• Resident Experience & Community Building: Developing and executing a best-in-class resident engagement strategy. Overseeing the programming of amenity spaces and community events to maximise resident satisfaction and retention.
• Compliance & Risk: Ensuring complete statutory compliance, adherence to all Health & Safety regulations, and robust risk management across the site.
• Leasing & Marketing Support: Working closely with the Head Office team to ensure effective marketing strategies are in place, managing the leasing lifecycle from inquiry to move-in.

Skills you need

We are seeking a highly commercial, energetic, and experienced leader with a strong background in customer-centric environments:

• Experience: Proven leadership experience (minimum 3+ years) as a General Manager, Head of Operations, or Senior Manager within the BTR sector, or from related customer-focused industries such as premium hospitality, student accommodation, or retail management.
• Commercial Acumen: Demonstrated success in managing large budgets, driving sales/leasing performance, and delivering strong financial results (P&L responsibility is highly desirable).
• Leadership: Excellent team leadership, coaching, and people management skills, with the ability to build and lead a service-driven team from scratch.
• Customer Focus: A passion for delivering a five-star resident experience and building thriving communities.
• Compliance: Strong understanding of UK residential tenancy law, property legislation, and Health & Safety requirements.
• Qualifications: Relevant degree or professional qualification (e.g., in Property Management, Business Management, or Hospitality).

Apply today

Click on the apply button and fill in the required fields to apply for the General Manager – Build-to-Rent job. Or reach out to George Arnold at george@hyperion-partners.co.uk or 07926 689 919.

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