Join a leading luxury leasehold managing agent as Day Concierge for one of their prestigious residential developments in London.

This is an excellent opportunity for someone with a strong customer service background who takes pride in delivering a professional, personable and high-quality service to residents.

Location: London
Job Type: Contract
Rate – £15 – £18 per hour
Sector: Luxury Residential / Leasehold Property Management

Core focus of the role

As Day Concierge, you will be one of the first points of contact for residents, visitors and contractors and will play an important role in the day-to-day running of the development.

Day-to-day of the role

• Providing a welcoming, professional and discreet service to residents and guests
• Managing the front desk and responding to resident enquiries and requests
• Greeting and managing visitors and contractors
• Managing parcels, post and deliveries
• Monitoring access to the development and supporting site security
• Conducting regular checks of communal areas and reporting any maintenance or cleaning issues
• Liaising with cleaning, maintenance, security and other on-site contractors
• Maintaining accurate visitor, contractor and incident records
• Supporting the wider property and estate management team
• Ensuring reception and communal areas are maintained to the standards expected of a luxury residential development
• Handling resident concerns professionally and escalating issues where required

Skills you need

We are looking for someone who is naturally customer-focused, professional and comfortable working within a high-end residential environment.

Previous experience within luxury residential, leasehold/block management, build-to-rent, five-star hospitality or another premium customer-facing environment would be highly advanta

You will ideally have:

• Previous concierge, front-of-house or customer service experience
• Excellent communication and interpersonal skills
• A polished, professional and approachable manner
• Strong attention to detail
• Confidence dealing with residents, guests and contractors
• Good administration and IT skills
• The ability to remain calm and professional under pressure
• A proactive approach to resolving resident queries and requests

To apply

Apply for the Day Concierge job using the application form, by clicking on the apply now button. Your submission will be sent to Victoria Labaziewicz.

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