Are you an an experienced and professional Concierge looking to make the move and establish yourself in a prestigious residential development in London?

Then keep reading to get more on this opportunity for a customer-focused individual who takes pride in delivering an exceptional resident experience. As the first point of contact, you will play a key role in creating a welcoming, safe and well-managed environment while providing the highest standards of service to residents, visitors and contractors.

London
£28,000 – £32,000 + Benefits

Core focus of the role

As Concierge, you will be responsible for ensuring the smooth day-to-day operation of the front-of-house reception area, delivering outstanding customer service and supporting the effective management of the development.

What your day-to-day looks like

• Providing a warm, professional and courteous welcome to residents, guests and visitors.
• Managing the reception desk and acting as the primary point of contact for all front-of-house enquiries.
• Monitoring access to the building and maintaining high standards of security.
• Receiving and managing parcels, deliveries and resident correspondence.
• Liaising with contractors, maintenance teams and property management to ensure issues are addressed promptly.
• Responding efficiently to resident requests and resolving queries in a professional manner.
• Conducting regular patrols of communal areas where required and reporting any maintenance or health and safety concerns.
• Maintaining accurate records, incident logs and handover reports.
• Supporting emergency procedures and responding calmly and effectively to incidents when required.
• Ensuring the reception and communal areas remain clean, presentable and welcoming at all times.

What’s on offer

• Competitive salary.
• Comprehensive training and ongoing development.
• Opportunity to work within a prestigious London residential development.
• Supportive and professional working environment.
• Career progression opportunities.
• Company benefits package.

Skills you need

The successful candidate will have a passion for delivering first-class customer service and be confident interacting with people from a wide range of backgrounds.

You will ideally have:

• Previous experience as a Concierge, Front of House Receptionist or within luxury residential, hospitality or customer service environments.
• Exceptional communication and interpersonal skills.
• A professional, polished and approachable manner.
• Strong organisational skills with the ability to prioritise a varied workload.
• Excellent attention to detail.
• Confidence using Microsoft Office and property management or visitor management systems.
• The ability to remain calm under pressure and deal with situations discreetly and professionally.
• A flexible approach to working shifts, including evenings, weekends and bank holidays where required.

To apply

If you are passionate about delivering exceptional customer service and are looking to develop your career within the residential property sector, we’d love to hear from you.

Apply today using the application form below. Your submission will be sent to George Arnold. Contact George if you would like to discuss this opportunity in confidence.

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