Join a professional property management company as Junior Concierge for a well-located, mid-range residential development in London, working Monday – Friday.

This role is ideal for a customer-focused individual who takes pride in creating a welcoming and secure environment for residents and managing the busy daily operations of a modern residential block.

Core focus of the Junior Concierge

You will be the vital front-of-house presence during the day, ensuring the smooth operation and security of the building and providing professional, helpful assistance to all residents and visitors.

Day-to-day of the role

• Reception Duties: Operating the main reception desk, welcoming residents and guests, and managing all general enquiries in a polite and efficient manner.
• Security & Access: Monitoring CCTV systems, controlling access for residents, guests, and contractors, and enforcing site security protocols to ensure the safety of the building.
• Parcel Management: Handling and logging all incoming and outgoing mail, parcels, and deliveries meticulously and ensuring secure collection by residents.
• Liaison & Reporting: Acting as the first point of contact for resident queries, logging maintenance issues accurately via the internal system, and promptly communicating with the Property Manager and maintenance teams.
• Key Control: Maintaining the security and accuracy of the key holding system and ensuring compliance with all sign-in/out procedures.
• Area Presentation: Conducting regular checks of the lobby, entrance, and common areas, ensuring they are clean, tidy, and well-presented at all times.
• Administrative Support: Completing daily logs, incident reports, and performing other administrative tasks as required for the smooth running of the site.

Skills you need

We are looking for a highly organised and customer-focused individual with:

• Experience: Previous experience (minimum 1 year) in a concierge, reception, or customer service role, ideally within a residential, hotel, or corporate environment.
• Customer Service: A naturally friendly, helpful, and professional disposition, capable of dealing with diverse residents and situations calmly.
• Security Awareness: A good understanding of basic security procedures and the operation of CCTV/access control systems.
• Reliability: Excellent timekeeping and reliability are essential for covering set shifts.
• IT Skills: Competence in using email, word processing software, and internal logging systems.

Apply today

Click on the apply button and fill in the required fields to apply for the Junior Concierge – Luxury Residential job. Or reach out to George Arnold at george@hyperion-partners.co.uk or 07926 689 919.

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